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Debtor Support.

We understand that tackling debt can be challenging and sometimes stressful.

If you need to get advice and information on what to do next there is some helpful information below.

If you are having difficulties making payment it is important you contact us and speak with an advisor. In some cases your account may be reviewed by our in-house welfare team who are trained to deal with a variety of different scenarios. They will be able to cover review your circumstances in detail and relay this to the creditor, whilst also signposting you to independent advice charities.

Vulnerable debtors

We are committed to providing effective help and support to our vulnerable customers. We have a dedicated Welfare Team trained to help. If you are having difficulty managing your finances please contact us – the sooner we know the sooner we can help.


Independent advice

If you are having difficulty managing your debts, there are a number of national organisations that can provide impartial, free support and advice.


Debtor FAQs

If you have been contacted by us and have any questions, you may find the answer below. If you need any further assistance please call us on 0343 504 1607.


Enforcement Agent Validation

We have been made aware that some individuals and businesses have been called by fraudsters posing as Enforcement Agents (EA’s). Please click here for advice about verifying the identity of Enforcement Agents attending your property to ensure you are dealing with a genuine, authorised representative and not a fraudster.