This notice explains what personal data we collect, when we collect it and how we use it.
During our business activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you at our offices, on our Case Management System (CMS) and in our Business Information System (BIS). We recognise the need to treat this information in an appropriate and lawful manner, so the purpose of this notice is to make you aware of how we will handle your personal data.
Who are we?
Court Enforcement Services Limited is a company carrying out business operations relating to High Court, civil enforcement and debt recovery. We take the issue of information security and data protection very seriously and will adhere to the General Data Protection Regulation (EU) 2016/679, which was applicable from the 25th May 2018, together with any domestic laws subsequently enacted.
As part of that commitment, we also operate an Information Security Management System (ISMS), that complies with the requirements of the ISO27001:2013 standard, as registered with, and externally audited by, the British Standards Institute.
We have been registered as a Data Controller, with the Information Commissioners Office under registration number ZA055152, since 14 May 2014 and we are the data controller of the personal data that you provide to us. We are also a data processor for your personal data provided to us by our clients and other third parties.
Our Data Protection Officer (DPO) is Russell Poulter. Any questions relating to this notice and our privacy practices should be sent to the DPO at our office address of PO Box 396, Loughton, IG10 9GL or by email to email@example.com
How we collect personal data from Debtors and what Information is collected
We collect personal data about Debtors:
- From our clients
- From you or your authorised representatives
- From the Courts and other 3rd parties such as, credit referencing agencies, DVLA etc.
We may collect some or all the following personal data about you, as part of the enforcement process:
- Name (forename, surname, nicknames and other alias’)
- Private address or business address (including any previous addresses)
- Court Judgments or Orders
- Details of debts
- Private or business email address
- Private or business telephone numbers
- Vehicle registration numbers
- Date of birth
- Employment status
- Income and expenditure details
- Bank account details including account number and sort code
Why we need this information about you and how it will be used
We need your personal data and will use it:
- To undertake and perform statutory obligations under Court Judgments and Orders
- To fulfil our contractual obligations to our clients
- To fulfil our obligations to you in accordance with the various Codes of Practice applicable to what we do
- To contact you
- To analyse the information, we collect so that we can administer, support and improve and develop our business and the services we offer
- For all other lawful purposes consistent with the proper performance of our operations and business.
Sharing of your Information
The personal data we collect will be treated by us as strictly confidential and will only be processed by third parties, acting on our behalf, within the UK/EEA.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information provided about you without your consent.
Transfers outside the UK and Europe
Your personal information will only be stored within the UK and EEA.
How long we will keep your information
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we are legally required to hold some types of information for up to 7 years).
You have the right at any time to:
- ask for a copy of the information about you held by us in our records;
- require us to correct any inaccuracies in your information and we welcome this if evidenced
- object to us processing your personal data, though we may not stop if we are legally obligated to continue
- make a request for us to delete what personal data of yours we hold, though we may not do so if we are legally obligated to retain it
If you would like to exercise any of your rights above, please contact us in writing at;
Data Protection Officer
Court Enforcement Services Limited
PO Box 396,
or by email to firstname.lastname@example.org
How to Complain
Should you wish to complain about the use of your personal information, we would ask that you contact us to resolve this matter in the first instance, using the details already provided.
You also have the right to complain to a supervisory authority, which in England is the Information Commissioner’s Office, in relation to our use of your personal information. The information Commissioner’s contact details are noted below:
Information Commissioner’s Office
Telephone: 0303 123 1113
How we collect personal data from website users and what Information is collected
Marketing & Subscriptions
We may on occasion make use of Personal Information that we collect for marketing purposes. For instance, we might send you information about our services that we feel might be of interest to you.
The contact data held is restricted to our clients and prospective clients business contract details, these include:
- First & Last name
- Company Name
- Business Telephone and Mobile Numbers
- Office or other contact address
- email addresses.
We use third-party providers, to deliver our subscription e-newsletter. We gather statistics around email opening and clicks using our third-party providers reporting function to help us monitor and improve our e-newsletter.
Consent for prospective clients – we will check with you regularly that you still want to receive our communications. We will take inaction on our ‘permission to send/continue’ e-newsletters as confirmation that you no longer wish to receive our marketing communications.
We will provide you with a possibility to ensure that the personal data you provided to us is accurate and up to date. You can request correction, update and deletion of your personal information via e-mail sent to email@example.com, and we will use reasonable efforts to contact you regarding your request and may ask you to verify and cooperate with our effort.
firstname.lastname@example.org can also be used to send us email notification that you no longer want to receive periodic e-newsletter updates. We will honour your choice and refrain from sending you such announcements. You may change your choice at any time.
If you do not wish us to make use of your Personal Information in this way, please email email@example.com. We will also give you the opportunity to opt out of future marketing whenever we send you marketing material, you can also opt out at any time by contacting us.
Cookies, Google Analytics & AdWords
We use analytical cookies to track site usage and trends. Completion of our contact, enquiries, newsletter sign up and online instructions forms uses software that stores IP and personal data. A cookie is a small data file, downloaded to a device when a user accesses a certain website. You can remove or block cookies using settings in your internet browser, but in some cases doing so may impact your ability to use our website. For more information about cookies you can visit www.allaboutcookies.org. We do not store unencrypted personally identifiable information in the cookies.
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We are not responsible for the privacy policies and cookies used by other websites.
We use Google Analytics to help analyse the use of our website, which enables us to improve the information we provide. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.cm/dlpage/gaoptout.
Occasionally we use Google AdWords to advertise our services on Google.
Our Site may use internet Protocol (“IP”) addresses. An IP address is a number assigned to your computer when you connect to the internet. As part of the protocol of the internet, web servers can identify your computer by its IP address. In addition, web servers may be able to identify the type of browser and / or type of computer you are using. We collect IP addresses and related information to assess the traffic on the Site and to maintain and make improvements to the Site. We do not link IP addresses to personal information.
We take your privacy, and our relationship with you, very seriously, and we do not sell, rent, or otherwise provide your information to third parties, other than as described in this Notice and with your consent.
To protect information and prevent unauthorised access or disclosure, we have initiated robust physical, technical and organisational controls. However, you should be aware that by using our Website and its related services, your information will pass through third party infrastructures that are not under our control. These have undergone a vetting process to ensure they follow good industry practice and have stated they comply with the Data Protection Act and GDPR. If based in the UK and European Union or Privacy Shield in the USA.
Unfortunately, the internet is not a completely secure environment. Therefore, we are unable to guarantee that hackers or unauthorised persons will not gain access to your personal information despite out best efforts.
We will not keep your personal data for longer than is necessary for the purpose.
Court Enforcement Services reserves the right, at its discretion, to make changes to any part of the Website, the information or this Notice. You should check this page regularly to ensure that you are aware of the changes.
This Notice is effective from 25th May 2018. By continuing to use the Website you agree to be bound by these terms.