Paul was appointed an Authorised High Court Enforcement Officer in 2010 and is a current Director of the High Court Enforcement Officers Association. Paul has worked in debt recovery for more than 30 years and prior to joining CES has held leadership positions at Marston, Phoenix and CDER Group.
As the President of the Civil Enforcement Association from 2012-2014 and a HCEO, Paul sat on the High Court and non-High Court working parties that considered the TCOG regulations prior to their introduction and he was responsible for identifying flaws in the drafting of the legislation and convinced MoJ officials that transitional regulations were required, which resulted in the successful implementation of the TCE reforms.
Paul has a Law degree and an MBA.
Director – Authorised High Court Enforcement Officer
Alan has over 30 years high level management and operational experience within High Court Enforcement. He has been reappointed as a Director of the High Court Officers Associations’ Board for the second time. He has been a key player in raising educational standards within the profession. Alan was a Sheriffs Officer for West Midlands County, Warwickshire, Leicestershire, Herefordshire and Kent. Previous roles include High Court Enforcement Operations Director and Head of High Court Enforcement for two other major enforcement companies.
Alan is a director and member of our senior management board.
Xiang has over 16 years’ experience in the financial industry working with a top 20 accountancy firm. Xiang initially qualified as a medical doctor and changed her career 20 years ago. Xiang joined JBW in 2011. As Chief Financial Officer, Xiang is responsible for Finance and Company secretariat.
Her role includes effective strategic and operational financial planning, monitoring and reporting, statutory accounting requirements and key relationships with banking partners. Xiang also became a Director at Court Enforcement Services in September 2018.
Nick has 15 years’ experience at Board level as a chief executive, managing director, consultant, non-executive director within listed companies and large corporates. With a strong track record of applied innovation, he has designed and led business transformation through implementing growth, business improvement and service quality programmes.
These skills have been gained whilst working in Blue-Chip FTSE 250, NYSE and Swiss-listed firms. Nick joined JBW in 2016 as Chief Executive Officer. He also became a Director at Court Enforcement Services in September 2018.
Director – Support Services
Claire oversees the Client Services Team. The team is responsible for all day-to-day operational aspects for all clients. Claire has over 15 years’ experience within the industry.
Claire has extensive best practice Customer Service experience within the High and Civil Court Enforcement sector. Her previous roles have covered the breadth of client services relationship management.
Head of Audit & Compliance
Shelagh studied Business Administration, Management and Operations at the University of Hertfordshire and has since progressed to become an experienced operations manager and head of service in financial services.
In a career spanning more than 20 years, Shelagh has worked with organisations including Lloyds Banking Group, Barclaycard, Co-op Bank, VWFS and the Financial Ombudsman Service.
Shelagh joined the business in February 2020 to drive forward its customer care function and has also progressed the routine audit of enforcement attendances driving compliance with legislation, regulation, and industry best practice.
Shelagh was promoted to her current position in January 2022.
Enforcement Operations Director
Karl has 20 years’ experience within the industry having built experience in forming and growing departments and teams across a spectrum of disciplines. This includes; High Court, local government debt, customer service, back-office, commercial debt and property recovery.
Karl is a Certificated Enforcement Agent, trainee High Court Enforcement Officer (HCEO) and has a detailed understanding of the operational challenges of enforcement.
Director of Business Development
Sam is a High Court Enforcement specialist who has been working in the sector for 10 years. He has gained a wealth of experience and expertise during that time working for an established company in the sector.
Sam studied at Bangor University and his career has since progressed to include several years of success working in business development. He has a proven track record in growing new business and managing longstanding client relationships.
Sam also has several qualifications and certifications in taking control of goods, so he is well qualified to provide our clients with technical advice and support in relation to the whole process.