Daren is one of the founding Directors who has led the company from inception to become the fastest growing High Court Enforcement company. He is an experienced Civil Enforcement professional, with over 35 years of working within the Enforcement industry.
Daren specialises in designing bespoke pre-litigation and recovery solutions which are tailored to the clients’ enforcement requirements.
A certificated Enforcement Agent for over 30 years, Daren is a member of the Civil Enforcement Association – CIVEA.
Daron has over 15 years’ experience, in the Enforcement, Debt Collection and Legal sectors covering a variety of senior roles.
Daron is responsible for leading all aspects of operational strategy within the business and has a wealth of experience in high level operational and system management.
He specialises in designing, creating and implementing strategies and processes to specific client and business requirements and delivering solutions for multiple processes.
A champion for innovation, Daron, has been responsible for major operational projects, which provide new solutions for clients. Notable examples include overall responsibility in the development of the company’s case management system including its bespoke data enhancement processes and the implementation of the groundbreaking award-winning ‘Agent Patroller’ Enforcement App.
Wayne is a founding Director and has over 30 years’ experience within the enforcement and debt collection sectors. He is the client champion within the company to ensure it provides them with individual attention and the highest level of customer service.
He is a Fellow of the Chartered Institute of Credit Management (FCICM). Wayne is a judicial specialist providing innovative recovery solutions for both commercial and consumer partners alike. He has particular expertise in High Court Enforcement, commercial rent arrears recovery (CRAR) and other enforcement routines, including local authority revenues and parking.
Wayne is also a Member of the British Parking Association (MBPA). He has been a member of the Credit 500 an index of the most influential people in the credit industry for 4 years.
Richard studied Business and Management at the University of Bradford and has progressed within the credit and debt industries to become a business transformation and service excellence specialist.
He is a high profile and multi-award-winning executive, with more than 20 years operational and senior management experience in the financial services, legal, collections and outsourcing industries.
Richard has held senior roles working for and with leading businesses including Barclays, Lloyds, Agilisys, Drydens-Fairfax Solicitors and global law firm, Eversheds Sutherland.
He has a proven track record in growing the infrastructure of businesses through optimisation and staff development. He also has a strong background in regulatory governance, having led several organisations to become accredited by the Financial Conduct Authority (FCA).
Director – Authorised High Court Enforcement Officer
Malcolm was a Sheriff’s Officer for many years covering Northumberland, Tyne & Wear, Newcastle upon Tyne and Berwick upon Tweed. In addition to being an Authorised High Court Enforcement Officer and Certificated Enforcement Agent, Malcolm is a Fellow of the Chartered Institute of Legal Executives (FCILEx). He is also a respected long-serving member of the Association of British Investigators.
Malcolm is a director and member of our senior management board.
Nick has 15 years’ experience at Board level as a chief executive, managing director, consultant, non-executive director within listed companies and large corporates. With a strong track record of applied innovation, he has designed and led business transformation through implementing growth, business improvement and service quality programmes.
These skills have been gained whilst working in Blue-Chip FTSE 250, NYSE and Swiss-listed firms. Nick joined JBW in 2016 as Chief Executive Officer. He also became a Director at Court Enforcement Services in September 2018.
Xiang has over 16 years’ experience in the financial industry working with a top 20 accountancy firm. Xiang initially qualified as a medical doctor and changed her career 20 years ago. Xiang joined JBW in 2011. As Chief Financial Officer, Xiang is responsible for Finance and Company secretariat.
Her role includes effective strategic and operational financial planning, monitoring and reporting, statutory accounting requirements and key relationships with banking partners. Xiang also became a Director at Court Enforcement Services in September 2018.
Head of Process, Strategy & Business Services
Jodie has worked in the collections industry for over 12 years and has a wealth of enforcement, debt recovery and legal services experience.
Since joining us in 2014, Jodie has played a key role in our growth, demonstrating exceptional operational leadership and process management. She has extensive experience in the management of staff development, court processes, business continuity planning, client liaison and the implementation processes and strategies.
Jodie is responsible for the management of all aspects of administration, business services and business continuity. She also oversees the management of the Client Services, Transfer Up, Support Services and Commercial Services departments providing the management teams with strategic guidance and support. She champions best practice and leads on the development, enhancement and implementation of initiatives and processes ensuring that a there is a structured and consistent approach to all operational functions within the business.
Head of Client Development & Communications
Neil is a debt enforcement specialist who has been involved in the management and development of legal debt recovery operations for several leading law firms in a career spanning 33 years.
Neil’s previous roles include being Client Development Director at leading international legal business, DWF plc., National Head of High Court Client Services at the largest enforcement group in Europe and he has also worked for HMCTS.
Neil is a Fellow of the Chartered Institute of Credit Management (CICM) and a member of CICM’s Advisory Council. He is also a Member of IRRV and President of IRRV West Midlands Association and an active CCUA committee member.
Neil has been recommended for Debt Recovery in the Legal 500 across several regions and has experience across all sectors.
Head of Client and Commercial Services
Jon has extensive experience in client, supplier, and operational management. For several years, Jon has worked in the enforcement industry, where he has been involved in several high-profile and very successful operations.
Jon’s previous roles include being Operations Manager and Property Services Manager working in High Court Enforcement.
Jon is responsible for the day-to-day management and service delivery of all clients and functions within the Commercial and Property Services Division.
Head of Audit & Compliance
Shelagh studied Business Administration, Management and Operations at the University of Hertfordshire and has since progressed to become an experienced operations manager and head of service in financial services.
In a career spanning more than 20 years, Shelagh has worked with organisations including Lloyds Banking Group, Barclaycard, Co-op Bank, VWFS and the Financial Ombudsman Service.
Shelagh joined the business in February 2020 to drive forward its customer care function and has also progressed the routine audit of enforcement attendances driving compliance with legislation, regulation, and industry best practice.
Shelagh was promoted to her current position in January 2022.