FOCUS on Business Development
Meet Samuel Evans
Tell us about yourself and your career journey?
I am a father of three children; 2 boys and a little madam, born and bred in Llandudno – the Queen of Welsh resorts, which allows me a peaceful life by the seaside with my long-suffering better half. I took an unusual route into enforcement. I studied Journalism at Bangor University before embarking on a career as a freelance entertainment Journalist. Whilst this led to some interesting experiences (ask me privately about interviewing Freddie Starr!) after starting a family, I knew something steadier would be needed and by chance I came across an advert for an Administration role at a local enforcement company. After progressing through the ranks, I found my passion in Business Development.
How did you end up at Court Enforcement Services?
After very nearly 10 years in my previous role I felt like I needed a new challenge. I knew Wayne (who doesn’t within our industry?) and had spoken with him on numerous occasions at previous industry events. I approached him about joining the team as I could see the direction Court Enforcement Services was heading and although a role wasn’t being advertised, Wayne and the other Directors were happy to bring me onboard.
What is your role in the business?
As Business Development Manager my role is to maintain relationships with existing clients, ensuring we are providing the highest service levels possible, whilst sourcing and growing new business opportunities where appropriate.
What benefits does your role bring to the client and customer journey?
I have a very hands-on approach; some may call it OCD! I like to keep a close eye over all instructions throughout the complete life span of enforcement, so the client knows their instruction is in safe hands. My clients know I am always on hand whether by phone or email, usually at any hour too, to assist with any question, queries, or instructions they have. I’m a bit of a people person and I think this helps our clients feel at ease when speaking with me.
What is different about Court Enforcement Services?
It might sound a bit cliché, but the difference lies in many different areas. The people are fantastic, there’s so much knowledge and experience within our team – many of the team have been with us since Day 1, and with Wayne, Daron and Daren even longer. We truly care about our reputation and delivering the best service levels and results possible. That focus, dynamic and progressive vision is the difference for me.
Why do you like working at Court Enforcement Services?
I really don’t want to sound cheesy, but it has to be the people.
I’ve known Irvine, Neil and Wayne a long time anyway, so I knew what they were about, but the rest of the team behind the scenes are so approachable, friendly and knowledgeable that it’s refreshing. Everyone is happy to help each other and there’s a real cohesion between all of the teams.
Not only that, working for Court Enforcement Services means that after 4 years of fighting Michael Whitaker head-to-head for Clients, that we can now be on the same team with the same goal!
What do you hope the future holds for Court Enforcement Services?
I think we are very well placed to continue our growth as largest enforcement company within the industry. We have a wealth of experience and knowledge throughout every department, we achieve impressive results and we look after our clients, so I see no reason why we can’t continue to grow as the leading provider of enforcement services to the industry.
Why would you recommend Court Enforcement Services?
First and foremost, we work within a results driven industry – and ours speak for themselves. Recovering over £187m since 2014 is a fantastic return for our Clients and Claimants. Second to that, we are dedicated to Client Care ensuring that every client is valued and receives the same level of service whether they instruct us once a year or daily. I’d recommend anyone who doesn’t already, to trial our services to see the difference in the client experience you can receive.
How can people contact you or instruct Court Enforcement Services?
Please do not hesitate to contact me for assistance: