New Client Relationship Manager Appointed at Court Enforcement Services
As part of our aim to keep raising the bar on customer service for our existing and new clients, we are pleased to appoint Claire Brimson as Client Relationship Manager.
This is a new position and reflects the company’s determination to not only manage effectively its client’s case load but to be proactive in identifying potential opportunities for performance improvements and possible issues.
Reflecting the importance of this new role, Claire will be reporting directly to Daron Robinson, Operations Manager, who is a senior management team member. Claire will ensure that service levels are maintained and she will be in regular contact with both clients and their customers so that they are fully updated with the status of each case.
Claire has extensive best practice Customer Service experience within the High and Civil Court Enforcement sector. Her previous roles have covered the breadth of client services relationship management. This includes training of all customer service centre teams, liaison between clients, collection team and field officers. This involves ensuring correct implementation of flow paths, communication of information to all stakeholders and monitoring of fees, trace and returned cases. Claire has also been responsible for producing visit, verification and investigation reports.
Claire says, “I am delighted to be joining the company and look forward to applying my client services experience and expertise to this new important role at Court Enforcement Services”.
Daron Robinson comments, “We are very pleased that Claire has joined the company at this exciting growth period. Her experience and understanding of the high level of customer service required from High Court and Utility clients will be a valuable asset to the company and above all, to our expanding portfolio of clients”.