Shelagh Doyle Promoted to Head of Audit & Compliance at Court Enforcement Services
Court Enforcement Services is delighted to announce that Shelagh Doyle has been promoted to Head of Audit and Compliance.
Shelagh joined the business in 2020 to drive forward its customer care function with quite a wide and varied remit. In her new role she will also cover a lot of ground by taking the lead on audit and compliance across all parts of the organisation.
Drawing on her experience, integrity and understanding of the regulatory landscape we are confident that Shelagh will fully support existing audit and compliance initiatives whilst adding her own ideas to drive a fresh approach for sustainable improvement.
Shelagh studied Business Administration, Management and Operations at the University of Hertfordshire and has since progressed to become an experienced operations manager and head of service. She started her career in financial services as a cashier working for a Building Society and quickly gravitated towards customer care, mediation, and dispute resolution.
In a career spanning more than 20 years, Shelagh has worked with organisations including Lloyds Banking Group, Barclaycard, Co-op Bank, VWFS and the Financial Ombudsman Service and in a variety of settings from being part of the team that went into Northern Rock immediately after the financial crash in 2007 through to large scale redress projects and bespoke investment reviews.
“On behalf of the Senior Management Team, this is the perfect role for Shelagh and I’m looking forward to working alongside her in this new position.” Said Alan Smith, Director,
“Having worked across many disciplines within financial services and collections, Shelagh’s insight and experience is invaluable in assisting the business with its ambitious plans for growth and leading our audit and compliance function in support of fairness across all of our operations.”
Shelagh said: “What I like most about working at Court Enforcement Services is that it challenges me, in a good way, every single day. There is a supportive and collaborative style that was so important to me while I got to know the nuances of a new industry sector; there is always something new to learn or develop both as an individual and as part of a business. At the same time, I have been encouraged from day one to draw on my skills and experience to drive improvements to the service we offer.”
Shelagh continued: “I’m thrilled to continue working with the same great team of people at Court Enforcement Services and in such an exciting new role. I look forward to lots of hard work and good times ahead.”
For further press information, please contact:
Neil Jinks FCICM IRRV
Head of Client Development & Communications