Head of Process, Strategy & Business Services
Jodie has worked in the collections industry for over 12 years and has a wealth of enforcement, debt recovery and legal services experience.
Since joining us in 2014, Jodie has played a key role in our growth, demonstrating exceptional operational leadership and process management. She has extensive experience in the management of staff development, court processes, business continuity planning, client liaison and the implementation processes and strategies.
Jodie is responsible for the management of all aspects of administration, business services and business continuity. She also oversees the management of the Client Services, Transfer Up, Support Services and Commercial Services departments providing the management teams with strategic guidance and support. She champions best practice and leads on the development, enhancement and implementation of initiatives and processes ensuring that a there is a structured and consistent approach to all operational functions within the business.