Client Charter.

We aim to:

  • Treat everyone fairly irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation
  • Be honest, ethical, courteous and professional at all times
  • Offer a tailored personal court enforcement service that is responsive, transparent, accountable and effective
  • Safeguard our client’s reputation in all the work we undertake by showing respect to our client’s customers and having a professional relationship through our fair, transparent and firm approach
  • Be customer-focused
  • Respond promptly to enquiries
  • Be acutely aware and respectful of the vulnerable
  • Concentrate on recovering the money owed rather than repossession of goods – the latter will always be a rare occurrence when all other options have been exhausted
  • Ensure our clients have online access to their cases
  • Provide our clients with, or access to regular update reports and ensure that their accounts are continuously reviewed and monitored
  • Allow client accounts to be personally managed and ownership of responsibility will not be delegated
  • Maintain client confidentiality, which will be maintained and having regard to the current legislation and professional requirements
  • Abide by all relevant statutes and regulations in the work we undertake
  • Make sure that the information we provide about our services is accurate and up to date
  • Continue to strive to improve or exceed our service standards and welcoming comments and suggestions that could lead to further improvements in our services
  • Handle any complaint with the utmost care and respect. In the event of any dissatisfaction by the client or their customer, all communication will be dealt with as promptly and professionally as possible – Complaints Procedure