Court Enforcement Services Invests in Additional Mental Health Training for Staff
Court Enforcement Services has recently provided additional mental health training to help to enhance staff awareness, knowledge and understanding of the mental health issues being faced by customers.
The decision to provide this enhanced training was driven by the company’s experience during the current pandemic, which, has increased the likelihood of people facing mental health issues.
The training was delivered by leading mental health charity, Mind, as a training and learning service provider. Several customer facing managers and operational personnel attended. In addition, members of our client and communications teams attended to help us to share details of our approach to mental health with our clients and other stakeholders.
The training was an interactive session focused on supporting customers with mental health issues and covered the various types of mental illnesses and the stigma that can be encountered by people suffering from them. It also covered strategies, vulnerability and safeguarding.
The consensus of those attending was they found the training a very worthwhile exercise, which, broadened their knowledge and left them feeling better equipped to support people facing such issues going forward.
Becky Taylor, Customer Contact & Welfare Manager, said: “We understand that tackling or even facing up to debt issues when you are suffering from mental health problems is challenging and stressful. If a customer is having difficulties making payment it is important to contact us and speak with an advisor as soon as possible.”
Becky continued: “In some cases, their account may be reviewed by our in-house Welfare Team who are trained to deal with a variety of different scenarios. They will be able to review their circumstances in detail and relay this to the creditor, whilst also signposting them for independent advice and support.”
Daron Robinson, Managing Director, commented: “Court Enforcement Services is committed to providing the highest levels of support and assistance to vulnerable customers. Our dedicated Welfare Team is trained to help customers encountering mental health problems and difficulties managing their finances. As soon as we become aware of such issues, we ensure the customer receives the appropriate support.”
Daron continued: “We believe everyone has the right to be treated fairly and fair treatment is embedded in every engagement with clients, customers and staff in accordance with our Fairness Framework.”
For more information about our approach, please contact us:
T: 01993 220557