FOCUS on Business Development
Meet Irvine Pickett
Tell us about yourself and your career journey?
I started out as a financial planning consultant and then went on to work with a number of large banking institutions including Citigroup, Bank of Ireland and Leeds Building Society. I left banking in 2009 and joined The Sheriffs Office and during my 10 years there as Head of Business Development we grew from a company with ten employees to one of the top five High Court Enforcement Companies in the industry.
How did you end up at Court Enforcement Services?
I left The Sheriffs Office in 2020; I knew Wayne Whitford and was aware of the impressive reputation Court Enforcement Services had built up over the last 6 years, so I was delighted to be offered a position with the company.
What is your role in the business?
I am a Business Development Manager responsible for all facets of account management, looking after existing clients and the development of new business relationships.
What benefits does your role bring to the client and customer journey?
My 30 years in sales and account management have taught me that the client relationship is of tantamount importance. I have always strived to be as open and honest with all clients both individual claimants in person and large business issuers, always setting clear expectations.
What is different about Court Enforcement Services?
In the short period of time I have been working at Court Enforcement Services, I have been impressed with the knowledge and experience of all staff. Everyone understands that we are working on behalf of our client and everyone within their specific realm of experience takes full responsibility and ownership for tasks allocated to them.
Why do you like working at Court Enforcement Services?
Court Enforcement Services have excellent spans of control with there being a major emphasis on trust. I can work safe in the knowledge that I have the full support of the directors when decisions need to be made with the best interests of the client being central.
What do you hope the future holds for Court Enforcement Services?
I hope for continued growth and to build on our reputation within the industry for both service and efficiency.
I would like to see the industry address several issues, for example, I do not think there is enough guidance from the county court to make it clear that if the judgment debt is above £600 the option to use High Court Enforcement is available (subject to exceptions).
The ability to enforce judgments that fall under the consumer credit act and the ability to enforce possession orders from the county court without the requirement for separate leave to transfer up to the High Court being granted could create a massive boom and make things much simpler for claimants.
I would also like to see more guidance for claimants on suing the correct legal entity, which, would also be a major help.
Why would you recommend Court Enforcement Services?
In my experience Court Enforcement Services is second to none in relation to service, knowledge and client care. Our state-of-the-art systems enable clients to view case status in real time and officer feedback and reporting is added to the system quickly and efficiently, meaning clients are not having to continually chase for progress updates, and reports. I like the speed of action and the fact that everyone is treated fairly.
Client feedback tells us that we achieve more payments in full than our competitors. We also focus on early settlement with debtor engagement at the Notice of Enforcement stage, which, means that matters in many cases are resolved earlier than they would be with our competitors.
How can people contact you or instruct Court Enforcement Services?
Please do not hesitate to contact me for assistance:
Business Development Manager
M: 07514 657966 | T: 01993 220557