Richard studied Business and Management at the University of Bradford and has progressed within the credit and debt industries to become a business transformation and service excellence specialist.
He is a high profile and multi-award-winning executive, with more than 20 years operational and senior management experience in the financial services, legal, collections and outsourcing industries.
Richard has held senior roles working for and with leading businesses including Barclays, Lloyds, Agilisys, Drydens-Fairfax Solicitors and global law firm, Eversheds Sutherland.
He has a proven track record in growing the infrastructure of businesses through optimisation and staff development. He also has a strong background in regulatory governance, having led several organisations to become accredited by the Financial Conduct Authority (FCA).